Privacy Policy

Last updated: November 1, 2024

Milestones Achievers Academy ("we," "our," or "us") is committed to protecting the privacy of the families we serve. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, including our website, parent portal, and text messaging communications.

Information We Collect

We may collect the following types of information:

• Parent/guardian names and contact information (phone numbers, email addresses, mailing addresses)
• Child enrollment and attendance records
• Emergency contact information
• Tuition and payment information
• Information you provide when contacting us or using our parent portal

How We Use Your Information

We use the information we collect to:

• Provide childcare services and communicate with enrolled families
• Send account notifications, including tuition reminders, payment confirmations, and billing updates
• Send school notifications, including event announcements, closures, and schedule changes
• Provide access to our parent portal
• Comply with state licensing and regulatory requirements under Georgia DECAL
• Ensure the health and safety of children in our care

Text Messaging (SMS/MMS)

Milestones Achievers Academy may send text messages to parents and guardians who have opted in to receive communications. These messages are limited to:

• Tuition and payment reminders
• Secure payment links
• Billing updates and past-due notifications
• Event and closure announcements
• Parent portal sign-in invitations

We do not send marketing messages. Message frequency varies based on account activity. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at (770) 322-1905.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. Payment processing is handled through secure third-party payment processors, and we do not store credit card or bank account numbers on our systems.

Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share information only:

• With service providers who assist in our operations (such as payment processors and communication platforms), under agreements that protect your data
• When required by law, regulation, or legal process
• With Georgia DECAL or other regulatory agencies as required for licensing compliance

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Opt out of text message communications at any time
• Request deletion of your information, subject to legal and regulatory retention requirements

Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children through our website. Information about enrolled children is collected directly from parents and guardians as part of the enrollment process and is used solely for childcare operations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Milestones Achievers Academy
2958 Miller Road
Lithonia, GA 30038
Phone: (770) 322-1905
After Hours: (678) 499-6349